Returns and Shipping Policy

ORDER RETURNS

We at DE Hair Place pride ourselves in our world class customer service, and customer satisfaction, while maintaining a very strict and high standard of quality control. All our hair products are derived directly from its country of origin, and are prepared by some of the most skilled craftsmen in the hair market. This is to acquire the top-notch virgin human extensions and lace system.

As a result of the nature of our products, all sales are deemed final. Refunds are not allowed, however, exchanges 'maybe' accepted subjected to the terms and conditions below:

•  We will agree to exchange any purchased products for an equal or greater value if products purchased is returned within 24 hours after receiving items.

• Customized lace wigs, lace frontal, and lace closures, are not subjected for returns or exchanges once the order has been placed.

• We will accept exchanges if wrong products was shipped out. However, 99% of the time this does not occur. We take pride in our deliveries, and quality control. We take time out to inspect every order thoroughly before shipping. In order to maintain and deliver the premium standard our clients requires of us at DE HAIR PLACE.

•  All items have to be unworn and unaltered or changed in any way. We will not accept any returns or exchanges of any products where the seal holding the hair together has been cut off or untied.

• We will not be responsible for the return costs. All shipping and handling costs will be at the expense of the clients. We suggest and recommend a courier that provides tracking information and delivery confirmation.

• We are not responsible for lost packages.

• We must receive the merchandise before any form of exchanges can be made.
• There  is NO refund on sale items.

 
However, in the case where any of these conditions above are not met, we reserve the right to refuse an exchange.

SHIPPING POLICY

SHIPPING

 
DE Hair Place shipping hours are Monday through Friday. All orders dispatch after processing time. Processing time varies, depending on the product. Orders are not processed on weekends or holidays. Please allow 1-3 days for orders to ship. 

 
However, shipping time may take a little longer during sales, promotions, and holidays.

 DE Hair Place is not responsible for late shipments due to holidays, natural disasters, weather delays or any courier delays.

Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. DE Hair Place is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters.

TRACKING ORDERS

 
Shipping confirmation and tracking information will be sent via email as soon as your order is shipped.

 
WRONG ADDRESS DISCLAIMER

 
Buyers are responsible to make sure that the address entered is correct. We cannot guarantee change of address after order has been processed and shipped. Please be advised to double-check the address you have entered. We will NOT be held responsible for packages sent to the wrong address provided by the buyer.

 
We are left with the option of waiting to see if package gets sent/returned back to us. Then we will be able to adjust the address.

 
ALL ORDERS MAY REQUIRE SIGNATURE!

A signature may be required for all of our orders to be delivered. 

This ensures that your order is delivered to you, and not lost or stolen. 

INTERNATIONAL SHIPPING.

DE Hair Place is not responsible for any fees, (Customs Fees or Import Tax) that your country may bill to you associated with your shipment upon delivery. 

For shipping do contact us.